At Lunaaly, our goal is to ensure your order is delivered safely and on time. Please review the details of our shipping policy below.
Order Processing Time
- All orders are processed within 1–2 business days (Monday to Friday, excluding holidays).
- Orders placed after 6:00 PM (GMT-08:00) Pacific Standard Time – Los Angeles or on weekends will begin processing the next business day.
- As soon as your order has been processed and shipped (handed over to the courier), you will receive an email with your tracking number.
Delivery Timeframe
We currently ship within the United States only. Once shipped, orders typically arrive within the following timeframe:
| Phase | Timeframe |
|---|---|
| Order Handling Time | 1–2 business days (faster processing) |
| Transit Time | 6–12 business days (standard carrier delivery) |
| Total Delivery Time | 7–14 business days |
Note: Delivery times may vary slightly depending on your location and carrier delays during holidays or peak seasons.
Tracking Your Order
- You will receive your tracking number within 1–2 business days after placing your order, once it has been shipped.
- The tracking number will be sent via email and can be used to monitor your order’s journey.
- You can also track your order anytime by visiting our Order Tracking Page and entering your order number and email address.
Lost, Delayed, or Damaged Orders
If your order is delayed, lost, or arrives damaged:
- Please contact us within 7 days of the expected delivery date.
- We will work with the shipping provider to resolve the issue promptly and ensure your satisfaction.
Customer Support
If you have any questions or concerns regarding your shipment, feel free to contact us:
- Phone: +1 (628) 262-7507
- Email: Help@Lunaaly.com
- Hours: Monday to Friday, 9:00 AM – 6:00 PM (GMT-08:00) Pacific Standard Time – Los Angeles