At Lunaaly, customer satisfaction is our top priority. If you’re not completely happy with your purchase, we offer refunds under the terms outlined below.
Eligibility for a Refund
To be eligible for a refund:
- You must request a return within 14 days of receiving your order.
- The item must be unused, in its original condition, and returned in the original packaging with all tags attached.
- A proof of purchase (order number or receipt) is required.
Refund Process
- Request a return by contacting us at Help@Lunaaly.com with your order details.
- Once we receive and inspect your return, we will notify you by email.
- If your return is approved, your refund will be issued to your original payment method within 5–7 business days.
Please note: Shipping charges are non-refundable unless the return is due to our error.
Non-Refundable Items
We do not offer refunds on:
- Final sale or clearance items
- Gift cards
- Items that show visible signs of use, damage, or tampering
Return Shipping for Refunds
- Customers are responsible for return shipping costs unless the product was incorrect or damaged on arrival.
- We recommend using a trackable shipping service to ensure the package reaches us.
📞 Contact Information
If you have questions about your refund, reach out to our customer support:
📧 Email: Help@Lunaaly.com
📞 Phone: +1 (628) 262-7507
🕒 Hours: Monday to Friday, 9:00 AM – 6:00 PM